Shipping policy
This Shipping Policy for Second Chance Resell outlines our delivery rates and timelines for 2026. By purchasing from our website or Instagram live sales, you agree to the following terms:
Shipping Rates
We offer flat-rate tracked shipping across New Zealand to keep costs predictable for our customers:
- Standard Non-Rural Shipping: $8.50 set fee.
- Rural Shipping: $12.50 set fee.
Combined Shipping (Instagram Live Sales)
To save on postage costs, you can combine items from our Instagram Live Sales with your website orders.
- How to combine: Simply select the "Combine Shipping" button at checkout.
- Platform: Make sure you are following @secondchancesresell to participate in live sales and add to your existing order.
Processing and Delivery Times
- Dispatch Time: We aim to ship all items within 2–3 business days.
- Business Hours: Please note that we process orders during standard business hours. During busy periods, shipping may take up to 5 business days.
- Delivery Expectation: Once dispatched, parcels typically arrive within 2–3 days, though rural deliveries may take slightly longer.
Additional Shipping Terms
- Return Shipping: As per our Refund Policy, if an item is returned due to a missed flaw, the cost of return postage is the responsibility of the Buyer.
- Address Accuracy: Please double-check your shipping address; we are not responsible for items sent to an incorrectly provided address.
- Hygiene Reminder: We recommend washing all clothes upon arrival, as only 60% of our stock is laundered due to high turnover.
For any shipping inquiries, please contact us at secondchancesresell@gmail.com or via Instagram DM.